Call center accreditation, answered.

Telemedic 500 is an independent, third-party call center accreditation and agent counseling program for enterprise contact centers. Evaluators score your real calls against a published scorecard, every agent completes a mandatory counseling session built from their own calls every month, and centers that meet the bar in a final 30-day window are accredited. Telemedic 500 is not a telemedicine or healthcare provider.

Telemedic 500 costs $88 per agent per month, billed annually, with a 500-agent minimum. The minimum engagement is $44,000 a month, or $528,000 a year.

NPS depends on more than your agents, so no one can honestly promise a number. What we can show is where unhappy customers come from: in our evaluations, customers left unsatisfied 15 times as often after a zero-tolerance call as after a clean one, and five times as often after a serious problem. We counsel those behaviors first, and we report your NPS alongside each agent’s record so you can see the effect agent by agent.

Because a single bad call cannot hide inside an average. Every evaluated call starts at 5.00 and loses points for every miss, a single rude call costs 10 points, and one zero-tolerance call in the certification window means you do not certify.

Five behaviors are zero tolerance: major rudeness, making fun of a customer, reading out card or account data (PCI), leaving a customer on a silent hold for two minutes or more, and a failed, wrong or abandoned transfer. Any one of them in the certification window blocks accreditation.

In a final 30-day window, your center needs zero zero-tolerance violations, a team quality score of 4.80 or higher out of 5.00, every agent counseled and signed, no agent flagged for the same serious problem three months in a row, and fewer than 1% of customers leaving unsatisfied.

No. Telemedic 500 is an independent, third-party accreditation. Its value comes from who does the scoring and how hard the bar is, and from the fact that no one inside your company grades their own team.

Access to your call recordings and chat transcripts, and a roster of the agents in scope. Recordings are sent through our secure, encrypted upload. Your team does not have to change systems.

Trained quality evaluators who work for us, not for you. They write specific notes on every miss, so each deduction can be traced back to what was actually said on the call.

Yes. Chat transcripts are scored on the same scorecard, with additional checks for written language and template use. Spanish-language calls are evaluated in Spanish.

Fast is the point. The baseline audit happens in month one, and agents start their counseling sessions as soon as their calls are scored. Every month after that, each agent gets a new session built from that month’s calls.

No. Each agent signs in with their own employee ID and access code and sees only their own sessions. Supervisors see the whole team.

Recordings are uploaded over an encrypted connection directly to private, encrypted cloud storage. Each client has its own upload key, files are never posted publicly or sent by email, and access is limited to the evaluation team.

You keep auditing and counseling until you do. You will know exactly which agents and which behaviors stand between you and the bar, because every one of them is on the supervisor matrix.

Telemedic 500 is built for enterprise contact centers, and the accreditation is only meaningful when it covers the whole floor. The minimum keeps every engagement at the scale where the standard applies.

500 agents × $88 × 12 months = $528,000 a year, which is $44,000 a month.

Annually, in advance. Each agent seat is $1,056 a year ($88 × 12). You can start the subscription online by card, or request a proposal and pay by invoice or bank transfer.